• PLAYER SERVICES LEAD

    Job Locations US-CA-Jamul
    Posted Date 4 days ago(7/11/2018 2:26 PM)
    Job ID
    2018-2521
    # of Openings
    2
    Category
    Cage Operations
  • Your daily responsibilities include:

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The following and other duties may be assigned as necessary:

    • Provide friendly, fast, and helpful customer service to all guests and team members.
    • Develop a thorough understanding of the players club and remain current on all promotions and events.
    • Assist customers with enrolling in players club in a positive and helpful manner.
    • Provide friendly and accommodating customer service, when needed.
    • Correct member account information in a timely manner to insure accuracy.
    • Assist club members with redemption transactions with timely attention and a positive style.
    • Assist in signing up groups to be tracked through the casino player system in a timely and positive fashion.
    • Notify supervisor of any technical or equipment problems in the players booth.
    • Serve as a property ambassador and have solid overall knowledge of the property, especially the casino area.
    • Maintain inventory of Player’s Club materials.
    • Develop good relationships with loyal players in order to maximize opportunity for personalized experience and returned visits.
    • Develop employee retention programs for operational areas
    • Oversee bi-weekly payroll for Players Area
    • Participate in promotional activities of the Marketing Department
    • Work with the Database Administrator to ensure the integrity of player information maintained in the database
    • Oversee the fulfillment of patron requests for information on a daily basis
    • Field guest complaints and inquiries
    • Communicate all promotion and event details in a timely manner
    • Coordinate event details with various departments
    • Coordinate signage needed to promote and facilitate events
    • Produce and communicate promotional and events calendar
    • Perform work of subordinates, as necessary
    • Develop and maintain good rapport within the Marketing Department, other departments and with 

     

     

    To be successful in this position it will require the following skill set:

    QUALIFICATION REQUIREMENTS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High School diploma or equivalent
    • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
    • Maintain accurate and timely documentation of employee performance and department incidents
    • One to two years related experience and/or training preferred
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Ability to earn and maintain TiPS certification
    • Must be able to acquire and maintain appropriate gaming license

     

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