• GUEST SERVICE AMBASSADOR - PROMOTIONS - PART TIME

    Job Locations US-CA-Jamul
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-2636
    # of Openings
    2
    Category
    Marketing
  • Your daily responsibilities include:

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The following and other duties may be assigned as necessary:

    • Provide friendly, fast, and helpful customer service to all guests and team members.
    • Issue player loyalty cards.
    • Assist patrons with questions as they relate to the property and loyalty programs.
    • Work in conjunction with other departments on an as needed basis.
    • Answer incoming phone calls and place outgoing phone calls in an efficient and courteous manner utilizing proper phone etiquette.
    • Direct incoming calls to appropriate team members and departments.
    • Take and forward accurate messages from patrons.
    • Track incoming and outgoing calls.
    • Meet department uniform, appearance and grooming requirements.
    • Must adhere to regulatory, department and company policies.
    • Perform all job duties in a safe and responsible manner.
    • Performs other job related and compatible duties as assigned.

    To be successful in this position it will require the following skill set:

    QUALIFICATION REQUIREMENTS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High school diploma or equivalent
    • Must be available for multiple shifts to include nights and weekends
    • Must be able to perform multiple tasks simultaneously and possess strong organizational skills
    • Must have the ability to operate computer/computer software programs, multiline phone system, copy machines, computer printers/embossers, and other office equipment
    • Must be able to acquire and maintain appropriate gaming license

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