• Guest Service Ambassador Promotions-Lead

    Job Locations US-CA-Jamul
    Posted Date 3 weeks ago(10/26/2018 6:28 PM)
    Job ID
    # of Openings
  • Your daily responsibilities include:



    The following and other duties may be assigned as necessary:

    • Provide friendly, fast, and helpful customer service to all guests and team members.
    • Issue player loyalty cards.
    • Assist patrons with questions as they relate to the property and loyalty programs.
    • Work in conjunction with other departments on an as needed basis.
    • Assist with accountability for all team members for day to day and long-term operations to include training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
    • Responsible for planning, assigning and directing work to meet business demands to ensure optimal operations and customer satisfaction during all business hours.
    • Act as a role model to other employees and presents oneself as a credit to Company and encourages others to do the same.
    • Assist in reviewing the performance, productivity and efficiency of team members including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.
    • Assist with developing, implementing and promoting programs to reward and recognize performance of team members.
    • Support Marketing staff in planning events and in post-event analysis.
    • Monitor and maintain inventory of Marketing merchandise and vouchers.
    • Take and forward accurate messages from patrons.
    • Track incoming and outgoing calls.
    • Meet department uniform, appearance and grooming requirements.
    • Must adhere to regulatory, department and company policies.
    • Perform all job duties in a safe and responsible manner.
    • Performs other job related and compatible duties as assigned.


    To be successful in this position it will require the following skill set:



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High school diploma or equivalent
    • Must be available for multiple shifts to include nights and weekends
    • Must be able to perform multiple tasks simultaneously and possess strong organizational skills
    • Must have the ability to operate computer/computer software programs (including Microsoft Office), multiline phone system, copy machines, computer printers/embossers, and other office equipment
    • Must be able to acquire and maintain appropriate gaming license


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