Job Locations US-CA-Jamul
    Posted Date 1 week ago(11/6/2018 5:02 PM)
    Job ID
    # of Openings
  • Your daily responsibilities include:


    The following and other duties may be assigned as necessary:


    • Provide friendly, fast, and helpful customer service to all guests and team members.
    • Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
    • Patrol parking lots and property.
    • Transfer Table Games fills and credits.
    • Provide escorts as needed.
    • Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
    • Check and verify valid I.D. using hand-held scanning device.
    • Maintain the condition of the I.D. scanning device.
    • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
    • Perform duties associated with table and slot drops.
    • Observe Count Team during the slot drop and transport funds to Count Room.
    • Monitor entry and exit from Count and Player Services mantrap as required.
    • Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
    • Dispatch officers to various assignments and maintain activity logs.
    • Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
    • Testify in court when necessary.
    • Meet department uniform, appearance and grooming requirements.
    • Keep work areas clean and free of safety hazards, debris and litter.
    • Perform all job duties in a safe and responsible manner.
    • Must adhere to regulatory, department and company policies.
    • Perform other job related and compatible duties as assigned.

    To be successful in this position it will require the following skill set:


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High school diploma or equivalent
    • Effective communication skills (written and verbal)
    • Previous customer service experience
    • Ability to display professionalism
    • Must be able to run on level surfaces, as well as up and down stairs
    • Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
    • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
    • Ability to multi-task as required
    • Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
    • Must have valid driver’s license and acceptable driving history.
    • Ability to earn and maintain TiPS certification
    • Must be able to acquire and maintain appropriate gaming license


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