• POKER MANAGER

    Job Locations US-CA-Jamul
    Posted Date 4 weeks ago(11/20/2018 12:36 PM)
    Job ID
    2018-2747
    # of Openings
    1
    Category
    Table Games
  • Your daily responsibilities include:

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The following and other duties may be assigned as necessary:

     

    • Responsible for supervising and managing staff in the Poker area. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
    • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
    • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
    • Overall responsible for the accountability of the chips, cards, and all other gaming equipment.
    • Answers inquiries pertaining to Poker policies and services and resolve occupants’ complaints while supporting all customer service programs.
    • Responsible for directing and managing Poker tournaments. Ensures all established rules/regulations are followed throughout entire event by staff and players.  May assist with registration of event. Ensures winners are calculated correctly. 
    • Responsible for working with Marketing to establish customer loyalty by creating Poker Room promotions and tournaments.
    • Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability
    • Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management to maximize profitability for all areas of responsibility.
    • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
    • Protects and preserves assets of the company.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
    • Maintains strict confidentiality in all departmental and company matters.

     

    SUPERVISORY RESPONSIBILITIES                                                     

    This job may or may not have supervisory responsibilities.

     

    • Responsible for staff development and training programs.
    • Responsible for rewards and recognition program to maximize employee engagement.
    • Evaluates team members within department and delivers constructive feedback to employees regarding performance.
    • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
    • Determines work procedures and expedites workflow.
    • Responsible for employee performance (disciplining, coaching, counseling).

    To be successful in this position it will require the following skill set:

    QUALIFICATION REQUIREMENTS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

     

    • Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five years’ experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
    • Excellent skills in both written and oral communication.
    • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
    • Must have extensive knowledge of all Poker Operations.
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to earn and maintain TiPS certification.

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