Job Locations US-CA-Jamul
    Posted Date 4 weeks ago(12/24/2018 2:59 PM)
    Job ID
    # of Openings
  • Your daily responsibilities include:


    The following and other duties may be assigned as necessary:

    • Provide friendly, fast, and helpful customer service to all guests and team members.
    • Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
    • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
    • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact‑finding probe into potentially illegal or inappropriate activities.
    • Participate in the hiring process by attending interview and making recommendations in staffing.
    • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
    • Safeguards company assets at all times.
    • Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.
    • Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.
    • Conduct, supervise and prepare reports relating to any incident that is reported.
    • Oversee the management of attendance and time records.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters.
    • Participate in the hiring process by attending interviews and making recommendations in staffing

    SUPERVISORY RESPONSIBILITIES                                                     

    This job may or may not have supervisory responsibilities.

    • Responsible for staff development and training programs.
    • Responsible for rewards and recognition program to maximize team member engagement.
    • Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
    • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
    • Manages work procedures and expedites workflow.
    • Provides recommendation for team member performance (disciplining, coaching, and counseling).


    To be successful in this position it will require the following skill set:



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • Bachelor’s degree (B.A); one to two years of casino Surveillance experience or equivalent combination of education and experience.
    • Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
    • Comprehensive knowledge of video surveillance systems.
    • Comprehensive knowledge of video surveillance systems and database software.  Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.



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