Job Locations US-CA-Jamul
    Posted Date 2 months ago(3/13/2019 6:44 PM)
    Job ID
    # of Openings
    Guest Service
  • Your daily responsibilities include:

    At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Cashier provides personalized service and helps create fun, memorable moments for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service.


    Our Guest Services Cashiers earn a competitive salary with a starting rate of $14.00 per hour, DOE. This is a tipped position.




    The following and other duties may be assigned as necessary:

    • Provide friendly, fast, flawless, and helpful guest service, through the consistent practice and delivery of Jamul Casino’s Service Commitment to all guests and team members.
    • Process accurate cash handling transactions, including currency, chip, and slot machine tickets; conduct check cashing, credit/debit card advances, promotional voucher redemptions, etc.  
    • Perform Sweetwater Rewards Player’s Club functions, such as enrolling guests into the Player’s Club, maintaining accurate player tracking information, communicating available offers.
    • Maintain an in-depth knowledge of the Sweetwater Rewards Player’s Club program, as well as all casino promotions, events, and amenities; must have the ability to explain accurate program, promotions, and event details to our guests.
    • Promotes and participates in the execution of Marketing promotions and casino events.
    • Balance cash drawers, complete all necessary paperwork, and report discrepancies, if any.
    • Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
    • Perform other job related and compatible duties as assigned.

    To be successful in this position it will require the following skill set:


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High school diploma or equivalent required
    • 1 year of guest service experience, most preferably in a hospitality, retail, or casino environment
    • 1-3 years of heavy cash handling experience as a casino cashier, bank teller, retail sales associate, or related experience, preferred
    • Some sales experience preferred
    • Able to promptly and accurately follow instructions given by Leadership
    • Ability to maintain composure and perform in a high stress, fast-paced environment
    • Must have the ability to operate computer/computer software programs, 10-key calculator, copy machines, computer printers/embossers, and other office equipment
    • Ability to earn and maintain TiPS certification
    • Must be able to acquire and maintain appropriate gaming license


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